Administrative and judicial advice in relation to contracts entered into from the perspective of costumer relations and considering, above all, the standards foreseen in the Consumer Protection Code and their application in the specific case.

We provide multidisciplinary and individualized services in the area of costumer relations. Drafting, reviewing and negotiating costumer contracts; active and passive representation in individual and collective lawsuits that require specific knowledge of consumer matters; advising manufacturers and suppliers of products and services on better Customer Service policies, offering practices and guidance on how to advertise with the prevention of practices considered abusive.

We advise foreign companies in relation to the specifics of the laws that govern civil liability (product liability), consumer rights and the rules imposed by regulatory agencies in a range of activities.

Despite our litigation experience, the aim of our work is to prevent disputes, which is why we offer advisory work based on prior guidance, mediation and negotiation between the parties.