Administrative and legal advisory services regarding contracts entered into from the perspective of consumer relations, with particular emphasis on the provisions of the Consumer Protection Code and their application to specific cases.
We take a multidisciplinary and individualized approach to addressing issues related to consumer relations. Drafting, reviewing, and negotiating consumer contracts; representing clients as plaintiffs and defendants in individual and class-action lawsuits requiring specific knowledge of consumer law; advising manufacturers and suppliers of products and services on best practices for customer service (SAC), sales practices, and advertising guidelines to prevent practices considered abusive.
We advise foreign companies on the specifics of the laws governing civil liability (product liability), consumer law, and the regulations imposed by regulatory agencies in various industries.
Despite our litigation experience, our goal is to prevent disputes, which is why we offer advisory services focused on early guidance, mediation, and negotiation between the parties.